- Follow the ‘fix-it’ process or update your account credentials
- Repeat this process several times until you have cycled through every security question associated with your account.
- Note: It may take multiple tries to generate every single question, or may require the same question to be answered multiple times.
Common Financial Institutions with this issue: USAA, PNC, US Bank, Arvest, American Eagle FCU, TD Bank
The Problem: You’ve verified your login credentials by logging in to your bank’s website, but can’t link the account in HelloWallet.A Solution: There may be updated Terms & Conditions or other notifications that require your attention at your financial institution's website. In some cases, without accepting your new T&C or other notifications, you will be unable to link or update the account in HelloWallet.
Log in to your financial institution’s website.
There may be an immediate popup, or the notification could be in somewhere in your account, like your profile or inbox. Accept the new T&C or notification.
Link your account once more in HelloWallet.