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Trends and Score do not update when transaction categories are changed

Jun 08, 2015 08:30PM EDT

One portion of my direct deposit paycheck is always marked as a Transfer instead of Income. I switched all such transactions to the Income category. The Trends page still shows the old amount for income, even though clicking on the month in question shows a set of transactions that add up to a higher amount. Additionally, the Wellness Score is still dinging me for spending more than I earn, but that is only because it isn't counting a portion of my income. How do I get the Trends and Score to update?

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HelloWallet Support Answer

Jun 09, 2015 05:33PM EDT
HelloWallet Support

We are not able to address account specific issues in this forum for privacy reasons. Please email with details and screenshots if possible, and our team will investigate.

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