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Trends and Score do not update when transaction categories are changed

Jun 08, 2015 08:30PM EDT

One portion of my direct deposit paycheck is always marked as a Transfer instead of Income. I switched all such transactions to the Income category. The Trends page still shows the old amount for income, even though clicking on the month in question shows a set of transactions that add up to a higher amount. Additionally, the Wellness Score is still dinging me for spending more than I earn, but that is only because it isn't counting a portion of my income. How do I get the Trends and Score to update?

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HelloWallet Support Answer

Jun 09, 2015 05:33PM EDT
Joe
HelloWallet Support

We are not able to address account specific issues in this forum for privacy reasons. Please email Support@HelloWallet.com with details and screenshots if possible, and our team will investigate.

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