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Deleting redundant account

Nov 29, 2016 04:39AM EST

One of my accounts is showing up twice so I have incorrect figures in my system. I can't for the life of me see anywhere that I can delete this 2nd account!

Best Answer

HelloWallet Support Answer

Nov 29, 2016 10:04AM EST
Kathleen
HelloWallet Support

It’s easy to identify and delete these duplicate accounts without affecting existing accounts or transactions.

1. Click on the ‘Accounts’ tab at the top of the page.
2. From the main Accounts screen, click ‘edit’ to the right of the account.
3. You will either see a (1) to indicate the original account or a (2) to indicate the duplicate next to the bank name.
4. For the duplicate account, click the Edit link to the right of the account name and then select ‘Disconnect’. Follow the prompts to delete the account.
5. Repeat for any additional duplicate accounts.

If you continue to have issues, please feel free to contact us at support@hellowallet.com, and we’ll be happy to assist!

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