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I don't like this new set up , I like the old way better.

Jan 14, 2017 06:28PM EST

This is too hard to understand. Can't I use the old way still?

Best Answer

HelloWallet Support Answer

Jan 17, 2017 12:43PM EST
HelloWallet Support

We are sorry that you’re having issues with using your HelloWallet! Unfortunately, if you are a KeyBank customer, they are no longer providing the old online banking platform. However, we are here to help you with these changes and getting started with our software! Also, any capabilities that are no longer available in our product are items we can definitely add as enhancement requests. Please contact us at, and we would be happy to provide any resources or answer your questions in further detail.

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