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Duplicate accounts

Dec 10, 2017 03:02PM EST

I have multiple accounts with a bank and recently they let me consolidate them under a single login / password for online access and management, The accounts are still separate and the balances are exactly the same. However, this change meant that the old and the new were listed in HelloWallet. I deleted the old one, thinking all of the data would carry over and show in the "new" account. However, it got rid of all historical data prior to today. Is there any way to bring this data back?

Best Answer

HelloWallet Support Answer

Dec 11, 2017 12:24PM EST
Anthony
HelloWallet Support

Once an account is disconnected and deleted from HelloWallet the account details and history will be permanently deleted. However, if your bank site allows you to export transaction history, you can import the transactions directly from your computer to HelloWallet. Follow the link for step by step instructions on how to import transactions to HelloWallet: https://support.hellowallet.com/customer/portal/articles/1359486?b_id=673.

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