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E-mail with Negative Balance?

Dec 11, 2017 01:49PM EST

Hello, I'm wanting to know why I just got an e-mail saying that I have a negative balance, when I've just opened this account, and have only made one withdrawal in branch, that is posted, for $300.
My email says that I'm -$154 but when I look on the website here it says that I'm not in the negatives and that I haven't made any transactions. What is going on? This is very stressful.

Best Answer

HelloWallet Support Answer

Dec 11, 2017 01:57PM EST
HelloWallet Support

For security reasons, we can’t discuss individual accounts in this forum, please reach out to and one of our team members will help you out.

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