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App loops and doesn't log in

Jun 08, 2018 03:01PM EDT

I have an android phone. I downloaded the hello wallet app and it has a button to open the keybank app to log in. I click it and log in, and then it takes me back to the same screen prompting me to open the keybank app to log in. It seems to be a loop that I can't get out of. How do I fix this?

Best Answer

HelloWallet Support Answer

Jun 08, 2018 03:12PM EDT
HelloWallet Support

Sorry for this trouble! Please uninstall both applications. Once they are both uninstalled entirely, install the HelloWallet application. Let the installation finish and do not open it. Then, install the KeyBank application. Following these steps closely will resolve this issue.

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