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Can't reset password or access account

Jun 19, 2018 07:05PM EDT

When trying to reset the password I get this issue after I enter in the email and hit Next.

I've tried refreshing the browser, trying to perform the same action on my phone, and verifying that I am connected to the internet. I continue to get this failure mode:

ERROR
Well, this is embarrassing... It seems your information is out of date, please click the refresh button on your browser.

Best Answer

HelloWallet Support Answer

Jun 20, 2018 10:45AM EDT
Christopher
HelloWallet Support

Please clear the cache, cookies, and browsing history in your internet browser. If you still have trouble, contact us directly for password assistance.

support@hellowallet.com

1-866-554-3556

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