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Key Hello Wallet feature does not work

Jul 05, 2018 09:15PM EDT

I can't reset password even with correct e mail address. Can't imagine what I have done wrong. Can someone help with this issue?
Sincerely, Michael Powers

Best Answer

HelloWallet Support Answer

Jul 06, 2018 11:15AM EDT
Anthony
HelloWallet Support

For security reasons, we can’t discuss individual accounts in this forum, please reach out to Support@HelloWallet.com and one of our team members will help you out.

However, if you are a KeyBank Customer, to access your HelloWallet profile you will be required to login to your KeyBank Online Banking profile directly. Then click the HelloWallet/Financial Wellness tile and you will automatically be redirected to HelloWallet. No further login credentials will be required.

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