Guidance 9 articles and 34 questions found

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  • Delay in messages

    What is the point of Hello Wallet if it tells you about a bank fee alert DAYS AFTER it happens? Why not get i...

    1 Agent Answer 0 Community Answers Mar 08, 2019 05:24PM EST
  • checks

    how do I order them online

    1 Agent Answer 0 Community Answers Dec 03, 2018 05:21AM EST
  • Balance dispute

    Why is the balance shown in “Hello Wallet” significantly less than what I can see in my on-line statement?

    1 Agent Answer 0 Community Answers Nov 26, 2018 05:36PM EST
  • Minimal balance

    What is the minimal balance above $.01 before a fee is charged? I was notified recently that one of my accoun...

    1 Agent Answer 0 Community Answers Oct 27, 2018 04:01PM EDT
  • Why offer services you don't have capabilities to offer?

    Doesn't support Android? The most used mobile operating system in the world? Thanks

    1 Agent Answer 0 Community Answers Apr 18, 2018 02:03PM EDT
  • 401K Match Percentage change

    I've recently changed jobs, but my 401K is still using my old match percentage and it's throwing off...

    1 Agent Answer 0 Community Answers Mar 10, 2018 11:37AM EST
  • Cancellation

    How do I opt out of this program?

    1 Agent Answer 0 Community Answers Jan 08, 2018 05:22PM EST
  • Software update

    When will you update the software for the new 2018 tax changes? When will you accept the 401K max limit of $...

    1 Agent Answer 0 Community Answers Jan 07, 2018 08:11AM EST
  • SSDI

    How do I add my SSDI income? Currently it is listed as income from a job and taxes are deducted. I don't ...

    1 Agent Answer 0 Community Answers Dec 26, 2017 12:26PM EST
  • Adding spouse

    I’d like to add my spouse to Hello Wallet. Would we share the same logon info or would he set his own?

    1 Agent Answer 0 Community Answers Nov 06, 2017 12:04PM EST
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