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Missing income

Oct 10, 2018 12:31PM EDT

I noticed my score for spending plummet, and when I looked into why, for some reason, one of my paychecks didn't seem to be reported as income. I can see it in my transactions on my account listed as income, but I'm not getting credit for it. That missing 1100 dollars really affects my score, and I don't know how to fix it.

Best Answer

HelloWallet Support Answer

Oct 10, 2018 12:58PM EDT
Anthony
HelloWallet Support

HelloWallet gives you ability to re-categorize your transactions from the Accounts page. Simply login HelloWallet, navigate to the Accounts page, locate the transactions and adjust the category to “Income”. Once complete, you will see a pink box appear at the top of the page, click on this box to save your categorization preference for this transaction.

You can follow the link below for an example of this process. If you need any additional help, please reach out to us at support@hellowallet.com, and we will be happy to assist you further!
https://support.hellowallet.com/customer/en/portal/articles/1244965-assign-categorization-preferences

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