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Score lowered due to income not being listed

Jan 03, 2019 12:48PM EST

Why is my income in November not listed. My score has lowered as a result.

Best Answer

HelloWallet Support Answer

Jan 03, 2019 01:05PM EST
Anthony
HelloWallet Support

To verify your income is being correctly accounted for within your Financial Wellness score, you can navigate to the Accounts page and verify that the account your income is deposited in to is updating successfully within HelloWallet.

Next, click on the account directly and verify that your income transaction is correctly categorized as “Income” within your HelloWallet profile. This will ensure the deposit/income transaction is being counted as income within your Financial Wellness score.

If you continue to have trouble, please feel free to contact our support team directly at Support@HelloWallet.com and we would be happy to further assist.

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